Charleston Santa Teresa Cartagena Hotel, Cartagena - Reviews, Room Options & Prices 2025

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About the Hotel

Carrera 3 31-23, Cartagena, Colombia

The 5-star Charleston Santa Teresa Cartagena, housed in a 17th-century Colonial Convent and declared National Cultural Heritage site since 1995, features a 360-degree rooftop panorama combining the old city's red roofs, modern skyscrapers, port views, and Caribbean Sea.

Contemporary Colonial Accommodations

The Charleston Santa Teresa's 87 soundproofed rooms and suites offer views of Plaza Santa Teresa, colonial walls, Caribbean Sea, or inner courtyard. Each accommodation includes satellite flat-screen TVs, minibars, coffee machines, and bathrobes.

Signature Dining Venues

Harry's Bar, Colombian chef Harry Sasson's only restaurant outside Bogotá, anchors the hotel's dining venues. La Terraza rooftop bar serves pre-dinner drinks, while the daily buffet features traditional Colombian specialties like arepa de huevo and local fruits.

Spa and Events

The Santa Teresa Spa provides body treatments and essential rituals. Four business meeting rooms accommodate 12-220 attendees, while three outdoor spaces host 20-250 guests.

Heritage District Location

Charleston Santa Teresa Cartagena sits in Centro's historic district, ringed by weathered stone walls. The Gold Museum and Church of Santo Domingo are within 0.2 miles, while Castillo San Felipe de Barajas stands 1 miles away.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

35 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Junior Suite

Max:

2 persons

42 m²

Bed options:

1 King Size Bed

Landscape view

Shower

Coffee machine

room details

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Colonial King Suite

Max:

2 persons

43 m²

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

Cartagena 3.3 mi

Airports

Rafael Nunez International (CTG) 3.5 mi

Ernesto Cortissoz International (BAQ) 81.7 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Allergy-free rooms
Elevator
Currency exchange
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's menu

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Rooftop pool
Beach umbrellas
Sun loungers
Sun terrace
Spa & wellness center
Solarium
Jacuzzi
Pedicure
Manicure
Facial
Treatment room
Beauty treatment
Back massage
Head massage
Full body massage
Foot massage
Pool with view

Room features

Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Patio
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries
Sink

Media

Flat-screen TV
iPad
AM/FM alarm clock

Location

Carrera 3 31-23, Cartagena, Colombia

Map view

Carrera 3 31-23, Cartagena, Colombia

City landmarks

Castle

Castillo de San Felipe de Barajas

1.1 mi

Av. Pedro de Heredia y Venezuela

La India Catalina

4100 ft

Cartagena

Walls of Cartagena

5000 ft

Square

Holy Trinity Square

3600 ft

Beach

Las Bovedas

4100 ft

Square

Plaza Fernandez de Madrid

2900 ft

Carrera 18 - Carrera 18A - Costado Castillo San Felipe de Barajas

Los Zapatos Viejos

1.2 mi

Church

Ermita Del Cabrero

2.7 mi

Museums

Rafael Nunez Museum and House

2.7 mi

Nearby

Cl. 34 #481

Walled City of Cartagena

1300 ft

Church

Sanctuary of Saint Peter Claver

800 ft

Museums

Museo Historico de Cartagena de Indias

900 ft

Square

Plaza de la Aduana

1200 ft

Cl. 32 #821

Cartagena's Pegasos's Wharf

1900 ft

Church

Plaza Santo Domingo

1600 ft

Museums

Museo del Oro Zenu

1000 ft

Carrera 7 No 32-10

The Coches Square

1600 ft

Events

Marques Valdehoyos House

1500 ft

Boca del Puente

Clock Tower Monument

1600 ft

Parks

Plaza Bolivar

1100 ft

Cartagena

Church of Santo Domingo

1000 ft

Events

Cartagena de Indias Convention CEnter

1600 ft

Parks

Marina Park

1000 ft

Museums

Museo Naval Del Caribe

800 ft

Museums

Museo de Arte Moderno

800 ft

Plaza de Santo Domingo

La Gorda Gertrudis

800 ft

Church

Cartagena's Cathedral

1200 ft

San Juan de Dios Street

Naval Museum of the Caribbean

300 ft

Art object

Monumento a JuanPablo II

1000 ft

Praca dos Coches Centro

Monumento Pedro de Heredia

1300 ft

Restaurants

Harry's Sasson Restaurant

0 ft

Carrera 3 # 31-23

Crepes & Waffles

800 ft

Carretera 4 31-24 Calle San Pedro Claver Con Esquino Calle De La Amargura

La Taperia

300 ft

Calle el vicario de Santa Teresa carrera 2 # 31-46

La Galera

200 ft

Calle Ricaurte Edif Ricaurte N0 31-38 Centro Histórico

Enoteca

300 ft

Calle san Juan de Dios # 3-39 Centro Historico

El Baluarte

2500 ft

Centro Historico

PaloSanto Restaurante

400 ft

Calle Playa de la Artilleria 36-86 Historical Center

Cuzco Cocina Peruana

700 ft

Carrera 3 33 48 Centro Histórico

La Vitrola

800 ft

Calle de Baloco No 2-01

Reviews and Ratings

Feedback from previous guests about their experience.

82%

enjoyed the hotel and would happily stay again

8.2/10

Great

Rooms

5.8

Location

9.6

Service

7.0

Dining

7.0

4.5/5 based on 821 reviews

#53 of 298 hotels in Cartagena based on Tripadvisor

Hannah

United Kingdom, February 2025

7.0/10

My time at Charleston Santa Teresa was filled with warm hospitality. yet there were some notable shortcomings. The staff were genuinely friendly and attentive, making the atmosphere welcoming. However, the combination of noise from the restaurant and the mustiness in my room left much to be desired. Overall, it was a mixed experience in a beautiful location.

Rooms

5.0

My room had a musty odor and felt worn out. the uncomfortable bed did not help. The noise from the courtyard filtered in, which made it hard to relax at times.

Service

9.0

The staff were consistently friendly and eager to help, which I truly appreciated. Special thanks to Luisa, who went above and beyond to assist me with my car pickup from the harbor.

Location

10.0

The hotel is perfectly situated near the coast and the historic city walls. making it easy to explore Cartagena on foot.

Dining

7.0

Dining options were refined, yet I found the menu could benefit from more local Colombian dishes. The open courtyard setting was lovely, though it did get quite hot and humid.

Facilities

6.0

The hotel offered decent facilities, like room service and housekeeping, but the gym was underwhelming and lacked proper equipment.

Christina

United Kingdom, February 2025

6.6/10

I had a lovely stay at Charleston Santa Teresa Cartagena, where the location was a standout feature, making it easy to explore the old city. The service was generally excellent, with a shout-out to the helpful concierge team who made planning activities a breeze. However, I did encounter some issues with noise and lighting in my room, which slightly detracted from the overall experience.

Rooms

7.0

My room was spacious, featuring a large window with stunning views of Cartagena's wall and the ocean. However, the bathroom setup had a fully vented door, which meant I could hear everything going on inside. Additionally, the lighting in the room could have been better for reading at night.

Service

9.0

The concierge team was incredibly helpful, always ready to assist with planning and making changes. The staff in the restaurant and around the pool area were pleasant and attentive, making my stay enjoyable overall.

Location

10.0

The hotel is perfectly situated near the docks and the beautiful walled city, allowing for easy exploration on foot. Being close to various attractions and dining options was a significant advantage.

Dining

8.0

I enjoyed breakfast in the hotel's atrium, and the room service was decent value for money. The rooftop dining option should not be missed – it offered a customized experience rather than a buffet, which was a highlight of my mornings.

Facilities

8.0

The rooftop pool provided a great place to relax and enjoy the stunning views, though I found it was more of a plunge pool than a swimming pool. The hotel was well-kept, with clean facilities throughout my stay.

Isaac

United Kingdom, January 2025

5.8/10

I had a mixed experience at Charleston Santa Teresa Cartagena. On one hand, I loved the beautiful colonial architecture and the rooftop pool with stunning views. However, the service was inconsistent, particularly during breakfast, where delays were common and cleanliness could have been better.

Rooms

6.0

The rooms were spacious and beautifully decorated, but I noticed some maintenance issues. The king room I stayed in had a cold shower, which was disappointing.

Service

5.0

Service varied greatly. While some staff were friendly and eager to help, others were less attentive, especially in the restaurant where orders were slow.

Location

9.0

The hotel is ideally located in the heart of the old town, making it easy to explore. I found it to be a perfect spot for both relaxation and nightlife.

Dining

7.0

Dining options were good overall, particularly the breakfast buffet. However, it sometimes took too long to receive my coffee or eggs, which was frustrating.

Facilities

7.0

The facilities are impressive with a great rooftop pool and beautiful communal spaces. Yet, some areas like the gym could use more care and maintenance.

Jonathan

United Kingdom, December 2024

6.8/10

During my stay at Charleston Santa Teresa Cartagena, I found the hotel beautifully situated in the heart of the city. the stunning colonial architecture and the rooftop views were definitely the highlights. However, I noticed some shortcomings, particularly with the service and the room conditions, which didn't quite match the high expectations set by the hotel’s reputation. Overall, my experience was mixed.

Rooms

6.0

The Colonial Suite I stayed in was spacious with a nice 20-foot vaulted ceiling, but it had a persistent moldy smell and the air conditioning was quite loud. It would have been much better if they addressed these issues, as comfort is key for a good night's sleep.

Service

5.0

While the concierge service was mostly helpful, I found the overall friendliness of the staff to be lacking, especially in different areas of the hotel. Most interactions felt slow, and it seemed that the staff was overwhelmed at times.

Location

9.0

The location is truly amazing, right at the heart of the walled city. I loved being able to step out and stroll around, with plenty of dining options and shopping nearby. This is definitely one of the best aspects of staying here.

Dining

7.0

I enjoyed the breakfast, especially the fresh fruit and bread rolls. although I was hoping for a bit more variety, like pastries or toasters. Dinner at the hotel was quite pricey for my taste, especially compared to nearby restaurants offering better value.

Facilities

6.0

The facilities were decent, but the gym could definitely use better ventilation. the pool was more of a plunge pool rather than a swimming space, which was a bit disappointing. Overall, the essentials were there, but there’s room for improvement.

Luke

United Kingdom, November 2024

6.2/10

I had high hopes for my stay at Charleston Santa Teresa Cartagena, given its well-regarded reputation. My experience was mixed. On one hand, the location in the heart of the old city offered stunning views and easy access to local attractions. However, I encountered issues with the cleanliness of my room and some aspects of service that fell short of a true 5-star experience.

Rooms

5.0

My room was spacious and beautifully decorated, but unfortunately, it had a musty smell that lingered throughout my stay. I expected a better quality for a hotel in this category.

Service

7.0

The service was generally attentive, particularly with the concierge team who helped plan my activities. However, some staff appeared less engaged, which detracted from the overall experience.

Location

10.0

The hotel's location is perfect for exploring the old town. I loved the vibrant setting surrounded by beautiful colonial buildings.

Dining

6.0

Dining options were pleasant but somewhat limited for a hotel of this caliber. Breakfast offered a nice variety, though I missed some finer touches like fresh pastries.

Facilities

6.0

The rooftop terrace was a highlight, providing lovely views. However, I found the pool more like a plunge pool, which was a bit disappointing for swimming.